How can we help?
Getting Started
Onboarding, permissions, first trip
Photo Sync & Backup
Sync issues, storage, R2 backup
Trip Management
Creating, editing, transferring trips
Terra & Nova AI
Capabilities, privacy of AI data
Expenses & Splitting
Multi-currency, settlement, scanning
Itineraries
AI generation, editing, bookings
Pins & Collectibles
Earning, rare pins, display cases
Account & Privacy
Settings, data export, deletion
Frequently Asked Questions
When you create a trip and add members, Wayfolks automatically syncs photos taken during the trip dates from all members' devices. Only compressed thumbnails are shared — full-resolution photos stay on each person's device unless they choose to back up to cloud.
Yes! Photo sharing, group chat, Nova AI, expense tracking, and itinerary planning are free forever. Trip Coins (earned through milestones and referrals) can be spent on cloud storage upgrades, premium AI features, and pin customizations.
Terra is your personal AI companion — she learns your preferences, remembers your travel history, and helps you plan future trips. Nova is your group's AI copilot — she lives in the trip group chat and handles shared tasks like splitting expenses, generating itineraries, and scanning documents.
Photos on your device are unaffected. Shared thumbnails remain in trip groups for other members. Cloud backups (if you purchased storage with Trip Coins) are retained for 30 days after account deletion, then permanently removed.
Add expenses manually or ask Nova to create them from the group chat. Split equally, by exact amount, or by percentage. The debt simplification algorithm minimizes the number of transfers needed. Supports 170+ currencies with live exchange rates.
Yes. Go to Trip Settings → Transfer Ownership. The new owner receives full admin access. All members are notified of the transfer.
Earn coins by creating trips, sharing photos, visiting new countries, and inviting friends. Spend them on cloud storage, premium AI features, rare pin customizations, and advanced photo tools. Coins expire 24 months after last account activity.
Yes. Full-res photos stay on your device. Cloud backups use server-side encryption on Cloudflare R2. AI classification runs on-device. We don't sell data or show ads. See our Privacy Policy for full details.